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After-sales maintenance of unmanned forklifts is the key to ensure the long-term stable operation of equipment,mainly including the following core links:
1. Remote monitoring and early warning:Real-time monitoring of equipment status (such as battery life,sensor data,and operation trajectory) through the IoT platform,early warning of potential faults,and reducing the risk of sudden downtime.
2. Regular maintenance service:Hardware maintenance: including battery replacement,hydraulic system inspection,tire wear inspection,etc.,usually performed on a 500-hour/time or quarterly basis.Software upgrade: Continuously optimize navigation algorithms and scheduling systems to adapt to new scene requirements (such as adding new shelf types or path planning).
3. Quick response mechanism:Provide 7×24-hour technical support,remote diagnosis within 2-4 hours after fault reporting,and 24-48 hours on-site service (depending on regional coverage capabilities).Standby inventory of wearing parts (such as lidar,drive wheels) to shorten the maintenance cycle.
4. Personnel training and document support:Operator training: covers basic operations,emergency fault handling,and daily inspection processes.Provides complete maintenance manuals,fault code libraries and video tutorials to support enterprises to independently handle common problems.
5. Extended warranty and value-added services:Optional extended warranty packages (such as 3-year full warranty) cover the cost of core component repairs.Data reporting service: Regularly provide operational suggestions such as equipment utilization and energy consumption analysis.